Log in details
- when you provide it to us (by contacting us, placing an order on our website and by signing up for our e-newsletter),
- from your use of our website, using cookies
- Information we collect: name, contact details, IP address, information from cookies, information about your computer or device (e.g. device and browser type), information about how you use our website (e.g. which pages you have viewed, the time when you view them and what you clicked on, the geographical location from which you accessed our website (based on your IP address).
- How we use your information: for administrative and business purposes, particularly to contact you and process orders you place on our website, to improve our website, to advertise our goods and services, to analyse your use of our website, and in connection with our legal rights and obligations.
- Disclosure of your information to third parties: only to the extent necessary to run our business.
- Do we sell your information to third parties: No
- How we secure your information: using appropriate technical and organisational measures storing your information on the 3rd party secure servers.
- Your rights in relation to your information:
- Sensitive personal information: we do not knowingly or intentionally collect what is commonly referred to as ‘sensitive personal information’
We collect and use information from website visitors in accordance with this section and the section entitled Disclosure and additional uses of your information.
Web server log information
We use a third party server to host our website called Paragon Internet Group Limited. Use of website server log information for IT security purposes
Our third party hosting provider collects and stores server logs to ensure network and IT security and so that the server and website remain uncompromised. This includes analysing log files to help identify and prevent unauthorised access to our network, the distribution of malicious code, denial of services attacks and other cyber attacks, by detecting unusual or suspicious activity. Unless we are investigating suspicious or potential criminal activity, we do not make, nor do we allow our hosting provider to make, any attempt to identify you from the information collected via server logs.
Information we collect when you interact with our website, place an order on our website, or contact us
Information collected when you place an order
When you place an order for goods or services on our website, we collect your name, email address, billing address, and shipping address.
If you do not provide this information, you will not be able to purchase goods or services from us on our website or enter into a contract with us.
After you place an order on our website you will need to make payment for the goods or services you have ordered. In order to process your payment, we use a third party payment processor, PayPal.
PayPal collects, uses and processes your information, including payment information, in accordance with their privacy policies. To access it click here.
When you send an email to the email address displayed on our website or through the contact form we collect your email address and any other information you provide in that email (such as your name, telephone number and the information contained in any signature block in your email).
When you sign up for our e-newsletter on our website, we collect your name and email address. You give your consent to us sending you our e-newsletter by signing up to receive it.
Registering on our website
When you register and create an account on our website, we collect the following information: name, email address, IP address, shipping address, and phone number and any other information you provide to us when you complete the registration form. If you do not provide the mandatory information required by the registration form, you will not be able to register or create an account on our website.
The legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation), necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).
Legitimate interest(s): responding to enquiries and messages we receive and keeping records of correspondence, registering and administering accounts on our website to facilitate the running and operation of our business.
Transfer and storage of your information
The information you submit to us via the registration form on our website will be stored within the European Economic Area on our third party hosting provider’s servers.
We will use your personal data to send you marketing communications in relation to our goods and which are similar to those which you purchase from us. You can opt-out from receiving marketing communications by following the instruction in each marketing post. The legal basis for processing: our legitimate interests (Article 6(1)(f) of the General
Data Protection Regulation).
Legitimate interests: direct marketing and advertising our products and services. Transfer and storage of your information
We use third-party services to administer our mailing list, MailChimp and Springbot
Use of web beacons and similar technologies in emails.
Our third-party mailing list providers use technologies such as web beacons in the emails they send on our behalf to assess the level of engagement our emails receive by measuring information such as the delivery rates, open rates and click through rates which our emails achieve.
For more information on how we use web beacons in our emails, see our cookies policy which is available here
To withdraw your consent to our use of your information at any time please contact us on firstname.lastname@example.org
We take appropriate technical and organisational measures to secure your information and to protect it against unauthorised or unlawful use and accidental loss or destruction
Transmission of information over the Internet is not entirely secure, and if you submit any information to us over the Internet (whether by email, via our website or any other means), you do so entirely at your own risk.
We cannot be responsible for any costs, expenses, loss of profits, harm to reputation, damages, liabilities or any other form of loss or damage suffered by you as a result of your decision to transmit information to us by such means.
Subject to certain limitations on certain rights, you have the following rights in relation to your information, which you can exercise by sending an email to email@example.com:
- to request access to your information and information related to our use and processing of your information;
- to request the correction or deletion of your information;
- to request that we restrict our use of your information;
- to receive information which you have provided to us in a structured, commonly used format (e.g. a CSV file) and the right to have that information transferred to another data controller (including a third party data controller);
- to object to the processing of your information for certain purposes (for further information, see the section below entitled Your right to object to the processing of your information for certain purposes); and
- to withdraw your consent to our use of your information at any time where we rely on your consent to use or process that information. Please note that if you withdraw your consent, this will not affect the lawfulness of our use and processing of your information on the basis of your consent before the point in time when you withdraw your consent. In accordance with Article 77 of the General Data Protection Regulation, you also have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or of an alleged infringement of the General Data Protection Regulation.
For the purposes of the UK, the supervisory authority is the Information Commissioner’s Office (ICO), the contact details of which are available here: https://ico.org.uk/global/contact-us/
Further information on your rights in relation to your personal data as an individual. The above rights are provided in summary form only and certain limitations apply to many of these rights. For further information about your rights in relation to your information, including any limitations which apply, please visit the following pages on the ICO’s website:
You can also find out further information about your rights, as well as information on any limitations which apply to those rights, by reading the underlying legislation contained in Articles 12 to 22 and 34 of the General Data Protection Regulation, which is available here.
Verifying your identity where you request access to your information
Where you request access to your information, we are required by law to use all reasonable measures to verify your identity before doing so.
These measures are designed to protect your information and to reduce the risk of identity fraud, identity theft or general unauthorised access to your information. How we verify your identity
Where we possess appropriate information about you on file, we will attempt to verify your identity using that information.
If it is not possible to identify you from such information, or if we have insufficient information about you, we may require original or certified copies of certain documentation in order to be able to verify your identity before we are able to provide you with access to your information.
We will be able to confirm the precise information we require to verify your identity in your specific circumstances if and when you make such a request.
You have the following rights in relation to your information, which you may exercise in the same way as you may exercise by sending an email to firstname.lastname@example.org
- to object to us using or processing your information where we use or process it in order to carry out a task in the public interest or for our legitimate interests, including
‘profiling’ (i.e. analysing or predicting your behaviour based on your information) based on any of these purposes; and
- to object to us using or processing your information for direct marketing purposes (including any profiling we engage in that is related to such direct marketing).
You may also exercise your right to object to us using or processing your information for direct marketing purposes by:
- clicking the unsubscribe link contained at the bottom of any marketing email we send to you and following the instructions which appear in your browser following your clicking on that link;
- sending an email to email@example.com, asking that we stop sending you marketing communications or by including the words “OPT OUT”.
For more information on how to object to our use of information collected from cookies and similar technologies, please see the section entitled How to accept or reject cookies in our cookies policy, which is available here.
We will provide you with information about the change in question and the purpose and any other relevant information before we use your information for that new purpose.
Cookies are small data files sent by a website’s server to a web browser, processor memory or hard drive and stored there. They can be used for a range of different purposes, such as customising a website for a particular user, helping a user navigate a website, improving that user’s website experience, and storing that user’s preferences and login information
Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.
Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Some third-party cookies are set by services that appear on our pages and are not in our control. They are set by social media providers such as Facebook, Instagram etc and relate to the ability of users to share content on this site, as indicated by their respective icon.
We also use third-party cookies which performs cross-site tracking in order for us to give you marketing on other sites/channels.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.